| TECHNICAL SUPPORT
Despite the stability of the software live maintenance and management is an asset, so the APP Technical Support Team goes on with patience, knowledge and professionalism in order to achieve the fundamentals to its continuing success on behalf of the users' needs.
The high quality of our support service is just one of the many reasons 94% of our client base retain their yearly support maintenance.
All supported users have access to our comprehensive online technical section and the knowledgebase including current version downloads, full access to the add-on library and extensive product information.
Our highly trained Spain based APP Technical Support Team is easy to reach within 1 business hour by phone and email with a respond to 99% of all user issues which makes a crucial difference for a fast and an expert advice when needed.
Full List of Benefits within Annual Support Contract:
- • Direct Spain-based support by phone, email, or using web-based support with a proven 98% response rate within the hour for all recorded queries including normal Spain office hours. (9 AM to 18 PM)
- • A single point of contact to submit problems, obtain technical information and request product advice.
- • All maintenance updates and upgrades are provided as part of the support contract.
- • Access to a comprehensive, searchable, self diagnosis knowledge base.